The Managing Director
Dall Technology Centre
5 Billinghurst Road
Bradford XZ3 8GH
Dear Sir,
I am writing to complain about a faulty computer I bought in your shop, and also
about your inadequate after-sales service.
On Saturday 3 November I went into your shop to look at portable computers. I
decided to buy a Dall 2862XP because your sales assistant Informed me,
incorrectly, it would be reliable.
When I tried to operate my
new computer at home it did not work. All that appears
on the screen is a message saying: "Error reading: Hard
disc". The instructions
manual is totally unhelpful on this point.
I phoned your store to ask for assistance early this
morning, and. again at
intervals, throughput the day, but I only got a recorded message. I am leaving
the country, at the end of this week so I do not have much time to sort out this
problem.
I should be grateful if you could arrange either for a technician to come and
put the fault right, or for a substitute computer to be delivered to me
immediately.
Yours faithfully,
Emilio Random
Letter of complaint #
2: Poor service
17
Clarence Road
London W14 9GP
November 25, 2007
The Managing Director
Dall Technology Centre
5 Billinghurst Road
Bradford XZ3 8GH
Dear Mr Fred Bolton,
I really need your help with this.
Your engineer Mr. Rolf Bohner called for the third time in the past ten days to
repair our computer Dall 2862XP at the above address, and I am still
without a working machine.
He was unable to carry out the repair once more because the spare part
Hard Disk #CV328AB was again not compatible. (I attach copies of the service
visit reports).
Your engineers have been excellent as always, but without the correct parts they
can't do the job required.
Can I ask that you look into this to ensure that the next service visit,
arranged for next Friday, November 28, resolves the matter.
Please telephone me to let me know how you'd like to deal with this.
I greatly appreciate your
help.
Yours sincerely,
Emilio Random
Customer service response
Dall Technology Centre
5 Billinghurst Road
Bradford XZ3 8GH
November 30, 2007
17
Clarence Road
London W14 9GP
Dear Mr Random,
I am writing with reference to
your complaints of November 15 and November 25.
Firstly I apologise for the inconvenience
created by our error.
We take great care to ensure that important matters such as this are properly
managed, although due to several import problems, on this occasion we
have not succeeded in meeting your expectations.
In light of this, we have decided to
give you a full refund, and hope also that this will provide a basis for continuing
our relationship.
Please contact me should you
have any further cause for concern.
Intenta completar adecuadamente esta carta de
reclamo en la que
Janett Darling se queja acerca del servicio técnico High Brand. Selecciona
del menú las alternativas correctas (preposiciones y conectores llevan color
rojo).
Dear Mr Reindeer:
This letter is to about service
I recently received a Danielson
Ltd. customer service representative High Brand.
I called Danielson Ltd. on
February 25, 2007 to find out how to deal a problem I’ve
had with a Panaview 325 TV. After I had been for several
minutes, High Brand came on the line. I had to explain my
problem to him times because
he did not seem to be listening and therefore asked me the
same questions . Ten minutes
High Brand
returned to say he could not help me. Needless to say, I was
quite .
I expected a much higher level
of service from your company, and I am quite . Because I do
not want to spend any more time this problem,
I am the Panaview
325 TV immediately, and I expect a full . I will be
informing my friends and family this bad
experience.
