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STEP 6 |
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Audio Practice with
Drills |
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First of all, read and study the following drills mentioned during the
conversation. Then, click on PLAY to listen and repeat them aloud. |
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I'm very sorry to hear
this. |
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If it's our fault, we'll certainly put the matter right. |
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The customer's just made a strong complaint. |
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Find out if they were properly checked before despatch. |
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I can't understand
how that could have happened. |
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The twelve desks were checked by Robinson. |
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They left here in perfect condition. |
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They went off by container, so we didn't crate them. |
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STEP 7 |
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Activities with Answers |
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A. |
Can you answer the following questions
about buying and selling? |
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ANSWERS |
1. |
When
a customer wants to buy something from a
firm, what does he place? |
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2. |
What is the person called who is
responsible for sales in a certain
fixed
territory? |
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B. |
These questions are about goods
transportation. |
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ANSWERS |
1. |
In what department of a factory are
goods prepared for sending to
the
customer? |
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2. |
What does a firm do to ensure the
satisfactory condition of its goods
before
they leave the factory? |
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3. |
What is the material called which is
much thicker than paper, and is used
for
packing goods? |
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C. |
Finally,
here are
a few
general
comprehension
questions
on the
text. |
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ANSWERS |
1. |
What
complaint
did the
Bruddersfield
Building
Society
make
about
the
desks? |
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2. |
What had
caused
the
damage? |
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3. |
What did
John
Martin
offer to
do for
his
customer? |
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