EXTRACT 1: YOU HEAR TWO COLLEAGUES, EVA AND COLIN, TALKING ABOUT A PROBLEM AT WORK.
EVA: So the thing is, you aren't getting on with our new boss then, Colin?
COLIN: She's just so different from her predecessor. I mean, John used to get us all involved in the decision-making process.
EVA: No chance of that with Sandra, you think?
COLIN: No way! OK, I grant you, she's got some good ideas – she moved pretty fast to get us all to agree to individual job descriptions and a proper timetable, none of which we've had before and we should have had. And she's done her homework on the staff profile, our qualifications and past experience and so on...
EVA: As you'd expect.
COLIN: Yes. But she doesn't seem aware of the atmosphere here – it's the way we've always done things. I just don't feel I can work with her.
EVA: I'd say she's just finding her feet in a new job, and she'll soon get the hang of what we're all about. Let's focus on how much she's already achieved. I wouldn't let anybody tell you if s a trivial issue, though. If she doesn't settle in soon, and you still have issues with her, I think you should approach her direct.
COLIN: OK, thanks, Eva.

EXTRACT 2: YOU HEAR AN INTERVIEW WITH AN EXPERT WHO REPAIRS ANTIQUE VASES.
INTERVIEWER: Show me how you do it. I see you've got trays and trays of pieces here.
EXPERT: Yes, you have to find the bits that match, so I've put all these tiny pieces into colour groups – red here, blue over there. It's a bit like doing a jigsaw, really. But at least there are no stains to remove. All we have to be aware of is the enamel on the surface; that we have to lift all the dirt and grease off. If you don't, the pieces won't go back together again, it'll fall apart. If the cracks are going to show, they've got to be really clean, otherwise they'll look messy.
INTERVIEWER: You want the cracks to show? Some people would say that's terrible, for such a valuable vase.
EXPERT: Well, yes, they probably would, but something that's broken so extensively as this, if you cover all the cracks up you're really making a fake. Being broken is something that's happened to it in its lifetime, which should be recorded, and as long as you can restore it so that aesthetically it still works, it shouldn't matter that the cracks show...

EXTRACT 3: ON THE RADIO, YOU HEAR A VISITOR TALKING TO A MAN ABOUT THE REMOTE ISLAND WHERE HE LIVES.
WOMAN: This is such an unusual place because there's no public transport to the island – I came here in your fishing boat. The result is a paradise – rich marine life, unspoilt countryside. Yet you want to let the world in – you've campaigned to start up a ferry service from the mainland. Why?
MAN: There isn't enough work to support our population. If visitors come to the island – and we have a lot to offer them – catering for them would create employment. Also our young people would be able to commute to jobs on the mainland.
WOMAN: Don't you think it's risky? These beaches could be covered with holiday houses and hotels; your visitors will complain because there are only a few shops. And a ferry service won't be enough. People will want to fly here, and you'll have to build an airport. No more paradise!
MAN: We can build a small airport without impacting on our quality of life here, and it makes economic sense. Our shops can cope with more people on the island  – it'll be seasonal anyway. And why would we build on the beaches? It'd be crazy.
WOMAN: I hope you're right.