1.

What's wrong with Mario's shirt?

  It went from pink to red.
  It went from red to pink.
  It was washed in cold water.

2.

Actually, Mario did not ...

  follow the washing instructions.
  wash the shirt in hot water.
  fix the temperature control.

3.

What would Mario like to do?

  To exchange the shirt.
  To get a refund.
  He doesn't say.

4.

What's wrong with Katty's jacket?

  Tears, loose buttons and a stain.
  A stain and some tears.
  Some tears and a loose button.

5.

What happened to one of the buttons?

  It fell down.
  It's torn.
  It came off.

6.

What would Katty like to do?

  To exchange the jacket.
  To get a refund.
  To get a receipt.